Job Details For:

EU IT Support Analyst - Colloboration Technologies

Summary Details:
Job Title:
EU IT Support Analyst - Colloboration Technologies
Reference:
NAG
Job Type:
Permanent
Sectors/Jobs:
IT, IT Analyst
Location:
Birmingham
Salary:
Highly Competitive
Date Posted:
Wed 10th May 2017, 05:29pm
Full Description:
An IT Support Analyst (effectively 3rd Line support) is required to join a global employer - a firm with impressive reach and high staff retention rates based in Aston, Birmingham.

The incoming candidate will be required to support the firm's collaboration applications built on Office 365, SharePoint, Exchange, and Skype. Demonstrable experience of these areas will be required, as will proven experience of PowerShell. Without these, applications will not be considered.

Chief responsibilities will include:
oProvide global end-user support for the firm's Office 365 environment (including Exchange, Skype for Business, and SharePoint), as well as other enterprise collaboration applications.
oCommunicate directly with end-users to troubleshoot and resolve issues in a timely manner.
oProvide training on collaboration tools to end-users to drive adoptions.
oSupport the firm's video conferencing systems and unified communications platforms.
oMeet the firm's service-level agreements for problem resolution and ticket closure.
oWork closely with business leaders to develop innovative collaboration solutions to meet their needs
oContribute to global IT projects including date migrations and platform implementations as required.

The successful candidate will have proven Global end-user support - without this an application will not be considered, other areas of experience will include:

oExperience implementing and supporting Office 365 including Exchange, Skype for Business, and SharePoint.
oBachelor degree in Computer Science, Informatics or Information Technology related discipline.
oDemonstrate a passion for collaboration technology and a willingness to explore and adopt emerging technologies for practical business purposes
oMinimum of two years' experience in an Information Technology field.

A highly competitive salary will be offered to the right candidate - limited travel will be required.
AddressNew Appointments Group, 1 Central Avenue, Sittingbourne, Kent, ME10 4BX
Address+44 (0)1795 416600
Address+44 (0)1795 428546
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